BackTerms & Conditions

MAKING A PAYMENT - We accept credit/debit card payments via Paypal( please note, a paypal account is not required to pay by this option ). We charge for all the goods in UK sterling If you wish to pay in any other currency our debit/credit card company will convert the amount exactly into the exact amount. If you are in the UK you can also pay by sterling cheque.The cheque should be made payable to Gourangaoo. We will also need full details of the product required (colour and code number and postage cost) and name and address of recipient. Please send to Gourangaoo 28 Fairfield Avenue, Pontefract,WF8 4DY .West Yorkshire or email us at gourangaoo4u@yahoo.co.uk for further information.

SHIPPING AND HANDLING.For goods being delivered to the UK we offer minimal postage and packaging. For goods shipped to Europe and the Internationally please choose the correct shipping option when you checkout your basket. Delivery should be within 7 working days to the UK , however it could take up to 28 days dependent on stock levels at that particular time. We will email you and advise you of an expected date of arrival with the option to cancel the order if the waiting period is unacceptable.We would advise that you choose to pay for optional postal insurance at £1.50 per order, as we cannot accept any responsiblity for goods lost in the post.

TAX CHARGES - For orders outside the EU your own country may impose import duties which would be payable to your government when you receive your goods.

GUARANTEE - We hope that you are very happy with your purchase but please be aware that our goods are hand made and to that effect are individual, unique items. It is this quality that makes our products so special. We therefore cannot guarantee that each item will be an exact replica of the last and hope you love the garments for this element. However, if you are unhappy with your purchase you may return it within 7 days of delivery in its original packaging together with the paperwork that you received with the order. Please obtain a proof of delivery from the Post Office for the returned goods, as we cannot be held liable for anything that fails to reach us. Made to Measure items are not eligable for refunds as the jacket is made to a customers specific sizes. Liabilty will only be accepted if the jacket is not made to size requested or not as per design requested. All returns must be sent directly to the UK address above.Firstly take a photograph of the incorrect item and then email us with advise of your pending return Photographic evidence is always sent from our supplier of correct size and design before dispatch. In order to keep our costs as low as possible we do not operate a free returns service and we are unable to refund the postage and packaging costs. Our liability is restricted to the cost of the purchase. Gourangaoo always maintain proof of postage records for items dispatched. We recommend taking the postal insurance option which can be added to your cart at checkout. If you decide not to use this option and the item is lost, we will forward our proof of posting certificate to you so that you can make a claim for a refund from the post office. If your item is damaged in the post and insurance has not been taken out, please take up your complaints with the post office.

CONTACTING US - If you need to contact us please gourangaoo4u@yahoo.co.uk Due to nature of our work, we are not always available on the telephone, so email is preferencial mode of contact, as we can access this anytime, any place. If however you prefer to talk our telephone number is 01484318214 (please note: this is an answer machine and your message may not be recived for quite some time).

PRIVACY POLICY - All the information given remains private and confidential and we do not disclose any information to any third parties.